Refund policy

Returns & Refunds

Verbacard LLC accepts returns for defective or damaged items only. We do not accept returns for change of mind.

Return window

30 days from the date of delivery.

What qualifies

Cards or boxes that arrive damaged in transit
Misprinted or defective cards
Missing cards or missing components

How to start a return

Email admin@verbacard.com with your order number, a short description of the problem, and a photo of the damage or defect. If we need the item back, we will send you a prepaid return label.

Replacement or refund

Approved claims receive a free replacement (exchange) or a full refund to the original payment method. Refunds are processed within 14 days of receiving the returned item, or within 14 days of approving your claim if no return is required.